#Sharpdesk 3.2 user manual password
The reset password screen is illustrated below: If you cannot remember the correct log-in information, click on the "Forgot your password" link and your password will be emailed to the email address currently on file. If for any reason you are unable to login with the provided username/password combination, and error message will be displayed. If you have enabled 2-step authentication once you have entered your username and password correctly you will need to enter a valid one-time password. Note that this setting is specific to each individual computer you are logging-in from, and that it will be reset when you explicitly log-out with the log-out link. To prevent this, and to stay logged-in to SpiraPlan® regardless of browser window closing or inactivity, select the "Keep me logged in" check-box before clicking the Log In button. Normally you only remain logged in to the application whilst in active use, and you will be asked to log-in again after either closing the browser or 20 minutes of inactivity. You need to enter your given user-name and password into the system in the appropriate boxes then click the Log In button to gain access to the application. Upon entering the SpiraPlan® URL provided by your system administrator into your browser, you will see the following login screen: In addition to your personal homepage, each of your products has its own dashboard that depicts the overall product health and status in a single comprehensive view.
This section outlines how you can log into SpiraPlan®, view your personalized home-page that lists the key tasks that you need to focus on, and drill-down into each of your assigned products in a single dashboard view.